Cancel an order

If you want to cancel an order before it is sent, you can do it in the following ways:

  • Send us an email to, giving us your details and order information
  • Contact us at +34 93 220 28 82

However, keep in mind that we try to process the order and send it in the shortest time and it is not always possible to cancel the order that has already been sent. If your order is already shipped, you can return the goods to us in accordance with our return policy.

For more information about the return, see the “Return” section.

Once the order is canceled, you will receive a confirmation email.

As soon as we receive a notice of cancellation of your order, we will refund the purchase price along with the shipping cost. This applies only to those orders that were canceled before shipment.